Cancellation Policy

Dear Tulum guests,

As a small business, we depend heavily on the loyalty and support of our guests to keep business flowing. We want to thank you for all the support you have given Tulum Wellness Spa since the beginning. We would not be here without you.

Again, as a small business, we look to build a lasting relationship with our guests by treating them well and offering grace where we can. Tulum has been very forgiving with our 24-hour Cancellation Policy for scheduled appointments, offering a pass on a guest’s first no call, no show. However, we simply cannot keep offering this forgiveness if we want to keep operating efficiently.

We feel it is only fair to ourselves and our staff to begin strictly enforcing our cancellation policy and charging guests full price when they miss their appointment without notifying us the day before or earlier. Our hardworking team depends on these appointments to support their livelihood, increase their experience and grow in their profession, and we intend to do everything we can to support them in their success.

Our 24-hour Cancellation Policy will begin being enforced immediately. We appreciate your understanding and hope you will continue to join us, support us and be a part of the Tulum community.

Thank you,

Tulum Wellness Spa

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